Shipping Policy

In most cases your order will be shipped out on the same day that it was placed if that order has been placed on a Monday – Friday before 3PM eastern time. Otherwise your order will ship on the next (non-holiday) business day. Most orders placed on this website are shipped directly out of our store. Custom built computers or any order that requires customization will be shipped after alterations are complete and tested, typically within 2-3 days. Once placed, an order cannot be changed or canceled. Please choose carefully! Ground shipping should reach any valid US address within 6 business days excluding holidays and weekends. Tracking numbers will usually be posted within 24 hours of the shipment. The rate charged for the shipping of your order will be at our cost and is based on the weight and dimensions of the products ordered and your ZIP code location. Smart Guys Computers reserves the right to cancel any order if necessary. Prices are subject to change without notice. We currently cannot ship to PO or APO/FPO box Addresses. Free and fixed price shipping is a ground service and cannot be given to orders being shipped outside of the lower 48 states. For International orders, please contact us directly for information regarding shipping and payment. Smart Guys Computers reserves the right to use any carrier other than the one shown or chosen during your checkout process. We generally ship by either FedEx or UPS whichever carrier provides the shortest delivery time or best service to your location.
If damages have occurred in transit we must be informed within 24 hrs of receipt of the package so that an insurance claim can be placed with the shipping company. If you would like to return an item, Smart Guys Computers must receive notice of your intention to return from the customer within 14 days of customer’s receipt of product(s) and must receive the returned product within 21 days of invoicing.

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