Returns and refunds
Can I get a refund if my PC is defective?
Yes. As long as it is within 14 days of the date received according to the shipping tracking number
Can I get a refund if I’m not completely satisfied with my purchase or simply don’t want the PC anymore?
Yes. As long as it is within 14 days of receipt.
What is an RMA number and how do I get it?
RMA# is a Return Merchandise Authorization number. Any returned item must have an RMA number marked on the box. We will refuse any return item that has no RMA number marked on the box. After an RMA number had been issued, you will have 7 days to send the item back. If you are unable to send the item back after the 7 days, please contact our customer service before shipping out the item and to extend the RMA warranty.
What are exceptions that might prevent me from getting a full refund?
If your request for a refund is past 14 days of receipt date your product may not be approved for return for a full refund.
If your request for a refund is after 14 days but before 30 days of the invoice date, your refund will be subject to a restocking fee of up to 20% of the purchase price paid, plus any applicable sales tax.
If you received an RMA within 14 days but did not ship the product back within 7 days of receipt of your RMA number, your refund will be subject to a restocking fee of up to 20% of the purchase price paid, plus any applicable sales tax.
If the item received and its individual component’s serial numbers do not match what was originally sold. You will be responsible for the shipping cost to have the incorrect product returned to you.
Do I have to pay for the return shipping, why isn’t it free?
Yes. You must ship the product back at your own expense, and insure the shipment for the total value of the order or accept the risk of loss or damage during return shipment.
It isn’t free because we are not responsible for how you repack the system for return so we can not be certain that it will be done properly or be held responsible for it. This is why you must pay for the return shipping so that you can purchase insurance for your shipment to ensure that you are covered if damages occur during shipping. This is especially important for high-value orders over $1000 or systems with custom liquid solutions.
How do I prepare my shipment for return?
Carefully place your computer back into the original box with the foam properly securing the computer inside. Then place that computer box inside the larger original shipping brown box. Be sure to have all the original packing foam in the proper places. If you are unsure, just remember that there should be foam on all sides of the computer box, while it is inside the shipping box. Do not forget to include all the original accessories and software that were included in the original delivery.
What address should I send my return to?
Please send all returns to the following:
Smart Guys Computers
RMA#: [your RMA# here]
1265 Upsala Road #1109
Sanford, FL 32771
How long does it take for me to receive my refund credit to my original payment method?
It takes approximately 5-7 business days to process the credit refund to your original payment method after it has been received and after an inspection period of up to 3 days from the date of receipt by Smart Guys Computers