Refunds & Returns

If you are not satisfied with any of your purchase, contact via phone (407-688-7627)  or email (sgcsanford@smartguyscomputers.com) and let us know you are sending back for refund or exchange. Customer is responsible for all shipping costs if seller is not at fault. 

Any purchases received that you think may be defective please contact us and we will do whatever we can to get you what you purchased working as advertised.

All sales are final. Returns of non-defective product within the first 14 days from date of purchase are subject to a 20% Return Fee. Again, you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded. 

At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is: wear or damage in any way within 14 calendar days of the delivery date (after 14 days no returns are allowed) must not be a special order or a custom order nor have a no returns description on the product page for that item.  

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

 
All product(s) must be returned as originally received to include original packaging, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense.

Refunds are contingent upon inspection of item(s) once we receive it. All refunds will be based on the current market price of the item returned or the purchase price. In no event will a refund exceed the current selling price as of the date received by Smart Guys Computers. Many computer products are subject to large price fluctuations. Smart Guys Computers is not a drop shipper and our pricing is based on the price we paid to our distributors and manufacturers.  

All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing. Smart Guys Computers will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 1 to 4 business days. If none of these options are available Smart Guys Computers will credit the customer’s account based upon current market value of the received product(s).

What address should I send my return to?
Please send all returns to the following:

Smart Guys Computers
RMA#: [your RMA# here]
1265 Upsala Road #1109
Sanford, FL 32771

How long does it take for me to receive my refund credit to my original payment method?
It takes approximately 5-7 business days to process the credit refund to your original payment method after it has been received and after an inspection period of up to 3 days from the date of receipt by Smart Guys Computers